Refund and Returns Policy

Refund & Returns Policy

At DLEYSE, operated by Langenyuegou (Chengdu) Technology Co., Ltd., customer satisfaction is our priority. If you are not completely satisfied with your purchase from www.dleyse.com, we are here to help.

Please read our Refund & Returns Policy carefully before placing an order.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Item must be unused, unworn, and in original condition
• Item must be in original packaging
• Return request must be made within 14 days of receiving the order
• Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Items that have been worn, washed, or damaged after delivery
• Items without original packaging
• Promotional or free items (if applicable)

Return Process

To start a return, please contact us at:

Email: [email protected]

Please include:

• Order number
• Reason for return
• Photos of the item (if applicable)

Once your request is approved, we will provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing time is typically 5–10 business days, depending on your bank or payment provider

Please note that shipping fees (if any) are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at:

Email: [email protected]

Late or Missing Refunds

If you have not received your refund yet:

• Check your bank account again
• Contact your credit card company (processing time may vary)
• Contact your bank for processing delays

If you still have not received your refund, please contact us.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions about refunds or returns, please contact us:

Email: [email protected]
Website: www.dleyse.com

Company Information

Langenyuegou (Chengdu) Technology Co., Ltd.
Room 1406, Block B, Junxin Building, Jinniu District, Chengdu, Sichuan Province, China