Refund and Returns Policy
Refund & Returns Policy
At DLEYSE, operated by Langenyuegou (Chengdu) Technology Co., Ltd., customer satisfaction is our priority. If you are not completely satisfied with your purchase from www.dleyse.com, we are here to help.
Please read our Refund & Returns Policy carefully before placing an order.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Item must be unused, unworn, and in original condition
- Item must be in original packaging
- Return request must be made within 14 days of receiving the order
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Items that have been worn, washed, or damaged after delivery
- Items without original packaging
- Promotional or free items (if applicable)
Return Process
To start a return, please contact us at:
Email: [email protected]
Please include:
- Order number
- Reason for return
- Photos of the item (if applicable)
Once your request is approved, we will provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days, depending on your bank or payment provider
Please note that shipping fees (if any) are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at:
Email: [email protected]
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank for processing delays
If you still have not received your refund, please contact us.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.
Contact Us
If you have any questions about refunds or returns, please contact us:
Email: [email protected]
Website: www.dleyse.com
Company Information
Langenyuegou (Chengdu) Technology Co., Ltd.
Room 1406, Block B, Junxin Building, Jinniu District, Chengdu, Sichuan Province, China
Comment